5 Steps to Assuring Quality of Experience
A new mantra is emerging for IT pros – Quality of Experience, or QoE. While IT operations teams normally focus on ensuring that the network and datacenter infrastructure is up and operating to expectations, the end-users, customers, and partners which IT serves are more concerned with whether or not the applications they use are responsive enough to allow them to do their work. In order to align monitoring and management practices with the true demands of the business, IT pros must expand beyond traditional comfort zones of watching network and system health metrics to begin measuring and understanding the experience IT end users are having. Only in this way can operations and engineering teams hope to assure that their efforts are consistently and continuously adding value to the organization rather than being a barrier to success.
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Duration: 1 hour
But what are the best ways to understand and measure QoE? Which sources of data offer the most cost-efficient results? How can approaches be found that cover all application types, including not just web but also real-time communications such as VoIP? And where is the best place to start?
Join EMA Vice President of Research, Jim Frey, and Fluke Networks Director of Products, Doug Roberts, for an interactive Webinar presentation and discussion that will reveal:
- Key goals and objectives of QoE monitoring
- Choosing the right sources of QoE data
- Adapting QoE monitoring to multiple types of applications and services
- Using QoE to move from reactive to proactive practices
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