The Converging Worlds of ITSM and IT-to-Business Alignment

This webinar will leverage recent EMA research to examine trends for mid-tier and enterprise ITSM teams as they seek to optimize IT efficiencies in a business context. This approach often means doing more with limited OpEx resources, while seeking to play an even more strategic role.

Join Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA) and Mike Anderson, CIO of Crossmark, for a live Q&A that will highlight Crossmark’s experiences and savings in aligning its ITSM capabilities with an enterprise-wide digital services hub.  

Attend to get key insights into:

  • The changing landscape of ITSM with pressures to deliver added business value
  • The added challenges of lifecycle endpoint management optimization in support of mobile as well as other endpoints, including accessibility, performance and costs
  • The growing need to integrate ITSM teams with business processes and business awareness, with insight into obstacles and metrics for success
  • Unique challenges facing mid-tier ITSM teams in addressing all of the above
  • Advantages of ITSM integration with a digital services hub

Featured Speakers
  Mike Anderson_Crossmark.jpg
   Dennis Drogseth
   VP of Research
   Mike Anderson
This event is on-demand. Register for instant access!

Duration: 60 minutes

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