User, Customer and Digital Experience: Where Service and Business Performance Come Together
With brand new data across both IT and business stakeholders, this new research shines a spotlight on the expanded relevance of IT in the digital age.
Join Dennis Drogseth, VP of research at leading IT analyst firm Enterprise Management Associates (EMA), and Julie Craig, research director at EMA, to get insights into customer-experience management, internal user experience management and broad-based initiatives for digital experience management.
Attend to get the most up-to-date information on this topic, including:
- Strategic priorities for digital, customer and internal user experience management for both IT and business stakeholders
- The growing role of development and overlay teams in supporting digital experience management initiatives
- The growing impacts of cloud, Internet and dependencies across multiple service providers on digital experience management
- Organizational priorities and effectiveness in driving digital, customer and user experience optimization
- IT’s priorities for technologies and instrumentation
- Critical metrics and measurements
- Obstacles encountered in executing effective digital, user and customer experience management initiatives
- Key benefits and recipes for success
Duration: 60 minutes
Speakers:
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Dennis Drogseth
VP of Research
EMA
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Julie Craig
Research Director
EMA
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Please note that this is a sponsored event and EMA shares registrant information with the sponsor.
If you experience any technical difficulties trying to register, please contact: webmaster@enterprisemanagement.com