Enterprise Architecture meets IT Service Management

  • What happens when enterprise architecture meets IT service management? 
  • What does an architect have to say about concepts like the configuration management database or the service catalog?

Find out the answers to these questions and more when you join EMA Research Director Charlie Betz for a Webinar that will cover these questions and other concepts from the second edition of his bestselling book - Architecture and Patterns for IT: Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler's Children). This unique work features a process model for IT management, distinguished from a functional model, and supported by data and systems architectures and numerous design patterns.

As Charlie is fond of pointing out: Massive IT capital investments and supply chains, critical operations, and pivotal implementation initiatives are managed with emails, spreadsheets, and seat- of-the-pants intuition, with narrow goals elevated over global objectives. Often absent is the data-driven, analytic, continuously improving management philosophy employed in the primary value chains of the world’s most successful companies.

Come and hear what an enterprise architecture approach has to offer IT in meeting these challenges!

Bio:
Charlie has served as a senior architect in large companies focused on the problems of large scale IT service management. He spent six years at a major bank as VP and lead architect for IT portfolio and systems management. Based on this experience and his critical reviews of ITIL, COBIT, and CMMI, he's published the second edition of his bestselling Architecture and Patterns for IT: Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler's Children) book.



Please note that this is a sponsored event and EMA shares registrant information with the sponsor.


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Duration: 1 hour

Featured Speaker:
Charlie Betz
Research Director
EMA

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