Microservices: Reducing Complexity and Delivering an
Optimal Customer Experience in an Omnichannel World
Optimal Customer Experience in an Omnichannel World
The microservices software architecture is the industry’s latest answer to providing customers with a seamless, high quality omnichannel experience. Thirty percent of companies are already delivering software via microservices, and 75% see them as being “very important” or “critical” to the future of their businesses.
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Duration: 60 minutes
Designed to make software more “transportable” across multiple devices and platforms—including web, mobile, and wearables—this approach promises to deliver an optimal customer experience regardless of how, when, or where a customer chooses to engage with a business.
However with this proliferation of platforms and devices, understanding the customer experience becomes more difficult. Highly interconnected and interactive, microservices architectures require a new level of customer centricity to alleviate complexity, reduce support costs, and ensure a high quality end user experience.
Join experts from leading IT analyst firm Enterprise Management Associates (EMA) and CA Technologies to learn:
- What new challenges IT will encounter in deploying, monitoring, and managing microservices in omnichannel environments
- How to reduce complexity and understand the impact of change when monitoring applications using microservices architectures
- How to monitor your entire omnichannel stack with a single application performance management (APM) solution.
Speakers:
- Julie Craig, Research Director, EMA
- Jonathan Lindo, VP, Enterprise Mobility,
CA Technologies - Bryan Whitmarsh, Director, APM Product Management, CA Technologies
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