Microservices: Reducing Complexity and Delivering an
Optimal Customer Experience in an Omnichannel World

The microservices software architecture is the industry’s latest answer to providing customers with a seamless, high quality omnichannel experience. Thirty percent of companies are already delivering software via microservices, and 75% see them as being “very important” or “critical” to the future of their businesses.

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Duration: 60 minutes

Designed to make software more “transportable” across multiple devices and platforms—including web, mobile, and wearables—this approach promises to deliver an optimal customer experience regardless of how, when, or where a customer chooses to engage with a business.

However with this proliferation of platforms and devices, understanding the customer experience becomes more difficult. Highly interconnected and interactive, microservices architectures require a new level of customer centricity to alleviate complexity, reduce support costs, and ensure a high quality end user experience.

Join experts from leading IT analyst firm Enterprise Management Associates (EMA) and CA Technologies to learn:

  • What new challenges IT will encounter in deploying, monitoring, and managing microservices in omnichannel environments
  • How to reduce complexity and understand the impact of change when monitoring applications using microservices architectures
  • How to monitor your entire omnichannel stack with a single application performance management (APM) solution.



  • Julie Craig, Research Director, EMA

  • Jonathan Lindo, VP, Enterprise Mobility,
    CA Technologies

  • Bryan Whitmarsh, Director, APM Product Management, CA Technologies
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