Next-Generation IT Service Management—Changing the Future of IT: How Real Is It Today, and Where is It Going in the Future?
In ongoing research and interviews, leading IT analyst firm Enterprise Management Associates (EMA) has witnessed the growing role of IT service management in many IT organizations. This growth is a result of progressive ITSM teams—with integrated capabilities to support asset management, operations, development and the IT executive and business community—becoming a hub in optimizing IT for both value and cost.
Join Dennis Drogseth, VP of research at EMA, to get insight into this new research, with some dramatic, and telling revelations. Some of the questions addressed will be:
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Duration: 45 minutes
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