Little in ITIL is more controversial or misunderstood than the Configuration Management Database (CMDB). Join EMA Research Director, Charles Betz, for this practitioner-focused session, based on real-world examples from ten years of Charlie’s CMDB experience across three very large scale IT organizations in retail and finance.
Practitioners will hear valuable, in-the-trenches perspectives on:
All cases are drawn directly from personal experience and represented significant challenges in people, process, and technology. Specific process, data, and system integration models will be presented as appropriate, in detail. Come for this fast paced session from a leading CMDB practitioner.
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Duration: 1 hour