Real-World CMDB

Little in ITIL is more controversial or misunderstood than the Configuration Management Database (CMDB).  Join EMA Research Director, Charles Betz, for this practitioner-focused session, based on real-world examples from ten years of Charlie’s CMDB experience across three very large scale IT organizations in retail and finance. 

Practitioners will hear valuable, in-the-trenches perspectives on: 

• Building the CMDB business case, including quantifiable benefits ITIL doesn’t talk about
• Why you must sell, sell, sell your CMDB
• Real-world CMDB integrations
• CMDB services and who needs them
• The agile and iterative CMDB
• The 3 most important data points for your CMDB

All cases are drawn directly from personal experience and represented significant challenges in people, process, and technology. Specific process, data, and system integration models will be presented as appropriate, in detail. Come for this fast paced session from a leading CMDB practitioner.

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Duration: 1 hour

Featured Speaker:

Charlie Betz
Research Director
EMA