From Systems to Service Management: Running Your IT Department Like a Business

IT infrastructure is increasingly complex. The challenges of 2012 include Cloud delivery and customer demands for IT agility, transparency, BYOD, and consumerization. An enterprise-class capability for managing traditional and mobile endpoints and servers is essential to deliver the information technology that businesses demand.

Learn how to achieve this when you join EMA Research Director, Charles Betz, Kaseya Director, Gerald Beaulieu, and Enterprise Elementary School District Technology Director, Eric Zane, for a timely and informative discussion on:

• Current trends and challenges in IT systems management
• Automation: the critical glue between systems and service management
• How robust systems automation “clears the static” and enables a focus on value-adding service management tasks
• The insights Managed Service Providers have gained, and how they can be applied to enterprise IT
• The future of IT service management and the potential of IT resource planning

Please note that this is a sponsored event and EMA shares registrant information with the sponsor.

If you experience any technical difficulties trying to register, please contact: webmaster@enterprisemanagement.com

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Duration: 1 hour