Transforming End-User Support with Next-Generation IT Service Management

Research from leading IT analyst firm Enterprise Management Associates (EMA) shows that IT service management (ITSM) roles are becoming more strategic. At the same time, the need for ITSM teams to do more with less is also becoming more prevalent. How can ITSM teams successfully address this dual challenge?

Join Dennis Drogseth, VP of research at EMA, and John Prestridge, CMO at EasyVista to discover unique trends in automation, self-service, mobility and analytics—including the growing use of cognitive services—that enable ITSM teams to do more with less, while transforming the end-user experience.

Attend to get insights into:

  • Overall trends in ITSM, including why it’s on the rise and what’s expected of ITSM teams
  • Why user experiences are important for integrated ITSM and operations
  • How mobility can enable improved levels of responsiveness, both for IT staff and for end-user service consumers
  • Defining a new era of self-service, including service catalogs, knowledge management, self-help and AI

Featured Speakers
   Dennis Drogseth
   VP of Research
   John Prestridge
This event is on-demand. Register for instant access!

Duration: 60 minutes

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