Transforming End-User Support with Next-Generation IT Service Management
Research from leading IT analyst firm Enterprise Management Associates (EMA) shows that IT service management (ITSM) roles are becoming more strategic. At the same time, the need for ITSM teams to do more with less is also becoming more prevalent. How can ITSM teams successfully address this dual challenge?
Join Dennis Drogseth, VP of research at EMA, and John Prestridge, CMO at EasyVista to discover unique trends in automation, self-service, mobility and analytics—including the growing use of cognitive services—that enable ITSM teams to do more with less, while transforming the end-user experience.
Attend to get insights into:
Date: Wednesday, October 4
Time: 10 a.m. Pacific | 1 p.m. Eastern
Duration: 60 minutes